What if I am not at home when my parcel arrives?

When you are not at home, you will receive a message from the transport company. You can either pick up the parcel or get it delivered again. After a period of about one week (depending on country), the parcel will be sent back to us.
Please make sure you or someone is at home after placing a shipping request.

If your items get sent back to us, we will ship them again. The following costs will arise:

In case your parcels come back to us, you will be charged:

• Reshipping cost
• Insurance

We will inform you if your things get returned here.

Please understand that we cannot store returns longer than 30 days. After this time, the items will be discarded or sent back to the sender.

* Import restrictions vary from country to country. Please check with your customs authorities if you are unsure about an item.