3-18 Yoshie Bldg.1F Horinouchi-cho, Omiya-ku, Saitama-shi, Saitama 330-0804 Japan
Business hours: 10:00-17:00 (closed on weekends and national holidays in Japan)
Register from “User registration form”.
- Item price including domestic shipping fee + 8% Service fee (insurance included)
- Shipping fee
- Shipping Insurance (If necessary)
- PayPal transaction fee: 3.4%＋40JPY
- We accept PayPal only.
- The shipping fee will be displayed in your account after you make shopping request.
Shipping fee will be calculated by weight of the items including the box.
RECEPTION OF PARCELS
- We will receive packages addressed to users within business hours.
When parcels arrive on weekends and holidays in Japan, we receive on the next business days.
- After your mail/parcel arrives, it will normally be shipped and reflected in your account within 24 hours (except Saturday, Sunday and public holidays).
- If it takes time to check the mails/parcels or if it is during a busy time, it may take longer than 24 hours.
- During the busy season or when there is a large amount of items to ship, it may take longer than 24 hours.
- There may be a delay due to the shipping company confirming the contents.
- We can not specify arrival date designation and shipping date designation.
Shopping request AND PAYMENT
- Log in to your account with the ID and password issued to you and enter the shopping request information correctly.
- Shopping requests with different shipping request numbers can not be shipped together.
- The contents entered in the contents entry field are used only for customs declaration document preparation. We will not take any responsibility for the contents filled out in the contents entry column and the customs duties incurred in the destination country.
- Forwarding to domestic addresses will only be accepted by Yamato Transport.
- We can not accept returned goods exchange.
- An additional fee for shipping costs will be incurred if the package to be shipped overseas is more than 2 boxes depending on weight or shape. In this case, we will charge separately before shipping, so it will be shipped after payment is confirmed via PayPal.
All costs related to the following will be borne by the user.
- Full cost of customs clearance
- If you can not receive parcel for a certain period due to the absence of addressee and parcel is returned to Japan (Return shipping fee, Reshipping fee, Shipping insurance)
- If your parcel contains restricted items and customs reject to import in your country
According to the regulation of exports in Japan, depending on the product, users may arrange and obtain documents from manufacturers.
WHEN WE ARE RESPONSIBLE FOR YOUR MAILS/PARCELS
- From shipment source until package is delivered to our company:
This is the responsibility of the domestic shipping company (ordinary mail and e-mail facilities are not eligible for compensation, so please judge in the interaction with the sender)
- When we have your package:
This is our company’s responsibility
- From our company until package is delivered to overseas delivery addressee: This is the responsibility (including delay, breakage, loss) of the shipping company (Japan Post and other delivery companies)
- About breakage and loss of mail/parcel under storage
We will fully compensate. You can submit items that can prove the item’s value (order receipt or credit card statement etc). Oral declarations will not be accepted.
- About breakage and loss of mail/parcel being shipped EMS(Express Mail Service)：After shipping overseas, in the event of damage to the parcel or loss of parcel, the customs declaration price entered by the customer and shipping cost, excluding shipping service fee, option service fee and PayPal payment fee, will be refundable.
In the case of shipping request, Japan Post compensates the amount of money declared by the customer and the shipping fee up to the maximum (2 million yen or less).
Registered Air Mail (*When EMS is not available in your country)：
After shipping overseas, in the event of damage to the parcel or loss of parcel, the customs declaration price entered by the customer and shipping cost, excluding shipping service fee, option service fee and PayPal payment fee, will be refundable.
In the case of shipping request, Japan Post will compensate as the upper limit of the amount declared by the customer and the shipping fee (*provided, however, there is a limit due to weight: if it does not reach the upper limit, the amount declared by the customer).
There is an upper limit on the compensation amount. Please see the fees.
- Possibility of compensation and final compensation amount will be decided by Japan Post.
- Cancellation can be done at any time when you don’t have any pending shopping request.